Out of Hours & Emergencies
Non-urgent advice: Enhanced Access
Sunderland Enhanced Access Service
If you can’t get an appointment with your GP or can’t get there during the day due to work or other commitments you can use the Enhanced Access Service.
Sunderland offers extra appointments seven days a week at your local out of hours site, alternatively it may be possible to arrange an appointment at another site across the city which your practice will arrange.
Get more information about the Sunderland GP Enhanced Access Service.
Non-urgent advice: What to do when the practice is closed
If it’s a life-threatening emergency call 999 If you need medical help but it’s not an emergency call 111
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.
Non-urgent advice: When to call 111
You should call 111 when:
– You think you need to go to A&E or to another NHS urgent care service
– Your GP surgery is closed, and you need healthcare advice
– You don’t know who to call for medical help.
During your treatment, the doctor or nurse will ask you for information about yourself and your healthcare. This information is used by the doctor or nurse to help them treat you.
Information which you provide in this way may be shared with other staff or organisations that may provide your health care. You will always be told when this is likely to happen and where possible your consent will be sought beforehand. This is so that the different agencies of the NHS can work together to offer patients the best possible care.
If you need immediate medical help phone 999.
Non-urgent advice: When to Call 999
Call 999 for life threatening emergencies such as:
– Major accident or trauma
– Severe breathlessness
– Severe bleeding
– Loss of consciousness
– Severe chest pain