What to do when the practice is closed:
If it’s a life-threatening emergency call 999 If you need medical help but it’s not an emergency call 111.
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.
When to Call 99
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
When to Call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
During your treatment, the doctor or nurse will ask you for information about yourself and your healthcare. This information is used by the doctor or nurse to help them treat you.
Information which you provide in this way may be shared with other staff or organisations that may provide your health care. You will always be told when this is likely to happen and where possible your consent will be sought before hand. This is so that the different agencies of the NHS can work together to offer patients the best possible care.